Module 5: Coaching Conversations
You may have noticed a significant shift in the style of leadership that resonates most with our multi-generation workforce over the past few years. With younger generations seeking more autonomy and a flatter, less hierarchical work environment, the traditional “command and control” approach is just not cutting it anymore. In fact, organizations that fail to shift to the leader as coach approach will likely experience higher levels of costly turnover and have lower levels of retention of high-performing employees.
In this module, we will explore a coaching model and provide you with the framework and guiding questions you need to empower your team members into setting SMART performance goals and developing a realistic action plan to bring them to fruition.
Learning Objectives
After completing this module, you will be able to:
- Describe the difference between the command and control approach vs. the leader as coach approach.
- Apply creative questioning to fuel your coaching conversations with team members.
- Follow a structured coaching conversation framework to support team members in creating SMART goals.