Manage Conflict with Confidence

Although many will attempt to convince you that conflict in life, more specifically at work is avoidable, this module will help you recognize how not only is conflict inevitable, but it is also a powerful event that should in fact be encouraged. As a leader, you must normalize conflict and provide your team with the skills and knowledge they require to confidently address conflict to transform it from a destructive event into a productive and transformative phenomenon.

judge hammer

Learning Objectives

After completing this module, you will be able to:

  • Define conflict as a productive event
  • Describe your legal obligations in reference to workplace harassment
  • Perform a mediation between two or more parties
  • Complete a conflict resolution agreement