Module 4: Communicating Effectively

“Communication is only effective when we communicate in a way that is meaningful to the recipient, not ourselves.” Rich Simmonds.

Although we all communicate on a daily basis, not all of us do it effectively. It has been said that the art of communication is the language of leadership. This module will explore both written and oral communication and provide you with an in-depth understanding of how to use verbal and non-verbal cues to gauge the effectiveness of your communications. We will also explore some fundamental written communication guidance as well as work through some email etiquette and management best practices.

You can work through this module by first exploring the module pre-work, then attend the training session and finish by completing the activities.

Learning Objectives

After completing this module, you will be able to:

  • Explain the importance of strategic communications.
  • Apply a strategic lens when crafting written communications.
  • Identify the preferred communication approaches to each DiSC style.